Category

Public Relations

Why Reputation Management Is Important

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Creating a website and social media sites that are necessary for boosting your business, but not everyone knows what to do when they get a review online. We’re discussing why reputation management is so important and how to keep your business pristine online with the help of a professional digital marketing team.

Build Your Customer Reviews

You’re running your business in the best way. Unfortunately, not all satisfied clients understand or know how to review your business. Build your profile with the help of a professional marketer! A digital marketing expert can help with requests and help you navigate how to best reach out to your customers for feedback. Satisfied reviews are essential to your business’s success and encourage potential customers when they view your business online.

Embrace Customer Interaction

Every business is different. You want to make sure your online customer interactions are organic and fit your brand. A professional marketing team can help monitor your online interactions and responses and give insights on how to handle feedback of any kind. Overall, interaction with your customers online is important to show consideration in the business-customer relationship. Accurately responding to feedback is a big part of this relationship. Trust builds with your existing customers and helps attract new ones as well.

The Value of Receiving Genuine Feedback

Seeing genuine feedback online makes a difference for potential customers. Most people consider feedback from previous customer experience before contacting or making a purchase from a business. When new customers see loyal customers’ satisfaction it will only bring in more traffic to your business. This can go in the reverse as well. A bad review left alone can turn a lot of people away. A good digital marketing team can help combat negative reviews and help you navigate those waters to craft a response that will still encourage future customers to make their purchases from you.

Contact The Reputation Management Professionals

Interested in reputation management? Social Eyes Marketing can help your business stand out above the rest with organic interactions with your customers online. Don’t wait to make your reputation stand out above the rest. Contact us today with any questions you may have or if you’re ready to take the plunge into reputation management services!

Benefits of PR for Small Businesses

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If you own a small or local business, you know how important it is to have a connection to your community. But why should you invest in professional PR services for your business? Read on to learn why public relations is so critical for your company!

Expand Your Audience Reach

When you invest in public relations services, you not only know that your current customers are taken care of; you can trust that your brand’s reach is actually expanding, too! Social media is another great way of expanding your audience reach through followers.
The more social media platforms you have for your small or local business, the more attention your business will receive. Overall, you must aim for a specific type of audience to create your ideal client. In order to do this, you have to get your business name, background, and services out there via social media.

Smaller Businesses Can Be Hurt More

Small, local businesses can be affected more than national brands when it comes to negative reviews, media, or word of mouth. Those larger brands are going to see more traffic and more purchases, leading to the potential for greater numbers of reviews in comparison to your smaller business. So when a small business receives one negative review, this can have a heavy impact on the reputation of the brand. As a matter of fact, studies have shown that 22% of your potential customers can be lost by a single negative article or review showing in search results for your business.

Start Early, See Results

When you start your public relations management early, you will see the reward moving forward. As your company grows, you can rest assured that those PR practices will already be in place and you won’t have to ever have an unpleasant surprise or find yourself floundering trying to react to an unexpected situation.
It is important to remember that once you have your company up and running to keep it at a steady pace so you can grow successfully. Once your brand has made it out to the public eye, you will start seeing more action coming towards your business. Always remember your brand will have a positive implication with the help of PR.

Questions? Talk To The Professionals

Social Eyes Marketing does more than just build websites and run advertising campaigns. Our team of experts have a diverse skill set, including reputation management and public relations! We can help you build your public relations strategy from the ground up, and even provide consultations and training for you or your team to handle your future management in-house. Contact us today, and let’s build your PR strategy together!

What is Government Relations and Public Affairs?

Black and white photo of the capitol building.

Governmental Relations and Public Affairs are two terms seen as interchangeable. However, both of the terms contain minor distinctions that differentiate them from one another. Governmental Relations is the sector of Public Relations that facilitates communication between an organization and governmental public, while Public Affairs is focused on creating interaction between an organization and the government, legislator, interest groups, and media. Although the terms differ slightly from one another, they overlap in the focus of PR that creates interaction with the government.

Public Affairs

The external function of Public Affairs focuses more broadly on the issues of public policy, specifically taking consideration of those who aim a new perspective towards legislators. A public affairs specialist acts as a lobbyist, a professional advocate that aims to influence legislators on behalf of their organization. The functions of this role diversify with each individual; however, a common goal is resolving conflict or negotiating on behalf of an organization.

As a Public Affairs Specialist, you take into account the list of public policy issues in which your organization must follow and stay up to date on issues that are in public concern. A common term used within the profession is “grassroots initiatives,” referring to the assimilation of citizens in society and the movements they create to project a certain perspective. When working for an organization, recognizing the conflicts of society and finding inclusive solutions is the key to success for a Public Affairs Specialist.

Government Relations & Affairs

A successful government affairs strategy focuses on every sector of an organization, advocating interests and managing a multitude of content. Similarly referred to as a “campaign manager” of the organization, this role takes on a specialized focus of administering all government communications, from managing lobbyists, addressing activists, and creating a consistent and concise media team.

With a multitude of components, all equally important to success, government affairs professionals must determine the tools at their disposal to utilize. From there, budgets, lobbying coalitions, and strategies are formed. It is important to note that although resources are essential, this position requires management skills and political knowledge to be successful.

Advocacy in Idaho

One of the main similarities between government relations and public affairs is the importance of lobbyists. Within each state, these individuals take on the role of lobbying the government to defend the perspectives of individuals with their communities. In Idaho, lobbyists represent special interests, from Idaho Food Producers and Idaho Power to the Farm Bureau and Association of Idaho Cities.

Although they may not be the only source of persuasion in legislation, they are an influential component of over 1,000 bills a year in states across the nation. Lobbyists are a vital part of giving voice to the constituents in Idaho because of the small staff of state legislators.

Why you Should Choose Social Eyes Marketing

Overall, both roles of Government Relations and Public Affairs are pertinent to promoting an inclusive and relevant image for your organization. Operating in a technological society leads to many opportunities to succeed or fail in successful Public Relations. With a multitude of content to disperse, it is important to create a successful digital marketing strategy.
Insert Social Eyes Marketing. As a company in the heart of Boise, we care about the community and the success of the businesses within it. We are experts in internet marketing and simplify the process for each client, creating a specific strategy to obtain goals and communicate messages.

We specialize in public policy and the ability to strategically communicate and address complex problems, providing calculated, creative, and well-executed solutions for our clients.
In addition to our SEO, web design, and other marketing experts, our team includes a professional lobbying expert. His unsurpassed experience makes Social Eyes a great new lobbying choice. The Idaho Legislature typically runs from January through April, yet our work continues year-round. We take the time to meet with Legislators, Idaho Executive Officers, state agencies, NGOs, and local communities to establish robust and valuable public policy goals.

In the current political climate, it is more important than ever to seek expertise on media relations, and as a full-service firm dedicated to our clients, Social Eyes Marketing can help you do more than just reach your goals; we will exceed them.

How to Integrate Social Media Successfully into your PR Strategy

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With 42% of the world’s population using social media, it has become an increasingly important component of any successful strategic communication campaign. The acculturation to the digital age has brought many opportunities for media professionals, including instantaneous communication and distribution through social media.
With 24/7 accessibility to others on a global scale, many PR practitioners are taking advantage of social media as an integral part of their strategy. In a recent ING study, they found that 81 percent of PR professionals said that they need social media to do their jobs; with traditional methods for communication strategies radically shifting to social media, it has become an integral part of any successful PR strategy.
A quick Google search can turn up several media tip sheets that any PR professional can utilize. However, before stepping into the platform of your choosing, it is important to understand the advantages and nuances and determine the best content strategy for your business.

Advantages of Social Media

With the world accessible at your fingertips, the traditional method of distributing messages through multiple channels is eliminated and businesses globally are becoming their gatekeepers. Not only does this simplify the communication process, but it also allows for direct responses to news events and broadens the type of content available. Social media creates a platform for interactivity and engagement with your audience, showing a more humanized and approachable side to any company.

What Are Good Rules to Follow When Creating Engaging Social Media Posts?

After deciding which social media outlets are best for your business, the next step is developing a specific strategy for each platform to help further your goals. When formulating your approach consider the following questions:

  • What are your goals?
  • What are the audience’s expectations?
  • What voice or tone will you use?
  • What themes will you use in your posts?
  • What type of content will you post?
  • What are your keywords or hashtags?
  • How often will you post?
  • What are your competitors doing?

Developing a Social Media Plan

Once you have answered those questions, the next step in your path to social media success is understanding your brand’s voice and how to amplify it authentically. In a sea of information, it is important to find ways to stand out without compromising consistency in your brand. Although you want to maintain uniformity in the core values within your messages, experimenting with different approaches, and tapping into trends is key to keeping your content fresh and relevant. Lastly, evaluate your content regularly through insights and data analytics to determine which approaches do and don’t work with your audience.

What Are the Limitations to Social Media?

Each social media platform has its different nuances and audience expectations; understanding these differences is critical when creating diversification in strategy for each.

Hashtags

Instagram users are accustomed to seeing multiple hashtags on a post, but with Twitter one or two is ideal. Hashtags are hardly used on Facebook.

Frequency of Updates

To maintain visibility on Twitter, you must have a higher posting frequency. However, with Facebook and Instagram posting too often may result in users muting and unfollowing you, meaning decreased engagement.

Timing

With data analytics and insights at your fingertips with any business profile, it is now easier than ever to view what day/time your audience engages most with your content. In addition to adhering to this information, you always want to consider posts in advance for events and holidays.

Formality

Although business profiles will always vary depending on the nature of their business, it is important to recognize that it should also vary based on what platform you are using. LinkedIn is the most professional and formal, but remember that it does not mean they have to be boring!

Visuals

Platforms vary in their emphasis on visual components. If you are running a campaign on Instagram, it is very important to have the visuals you need to stand out. When using video content, plan ahead ways to integrate into your posts.

Know the Rules for Brands

As social media is constantly evolving, so are the guidelines that accompany it. Stay up to date on all of the rules that affect your communication strategy on social media. Know what you can say (and can’t), understand what determines visibility, and take advantage of promotional posts and advertisements.

To learn more about how your business can optimize your strategic communication plan and make social media an integral part of your PR strategy, contact Social Eyes Marketing today! Our Social Media Management professionals have the knowledge and skillset to achieve social media success for your business.

The Benefits of Content Marketing for Public Relations

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The world of marketing has evolved as traditional methods have become less effective in turning prospects into customers. Enter content marketing, a fresh and avant-garde approach in the world of marketing that has become popularized as businesses implementing this practice are engaging their audiences more efficiently and effectively.

What Is Content Marketing?

Content marketing is defined as “a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a clearly-defined audience — and, ultimately, to drive profitable customer action.”
Content marketing provides the audience with educational and “how-to” content on products and services that can solve the challenges they face. Outcomes from this method include increased brand awareness, improved conversions, and boosted revenue.
In times of distress, connecting with customers becomes more difficult than ever. With content marketing that challenge can be mitigated. By using the marketing strategies and tactics of this method, businesses can stay connected with their audiences during a time of separation.

What Does Content Marketing Do?

Content marketing creates a direct connection between your business and your target audience. It is the process of planning, creating, and distributing content that is specifically equipped to entice the intended group. Instead of the distribution of content that is multifaceted, this method focuses on truly relevant and useful content that can provide a solution to the problems of your customers and prospects.
Content marketing can help your business in the following ways:

  • Educate prospective and current customers on your products and services
  • Enhance your website conversions
  • Strengthen connections between your customers and business
  • Showcase how your products and services can provide a solution to your customers
  • Build a loyal following for your company and brand

Why is Content Marketing Important For Public Relations?

Any forward-thinking marketing and PR strategy today focuses on content marketing. It is a method that avoids providing irrelevant information to your customers and instead puts an emphasis on content that is invaluable and useful to your audience. The overall idea of content marketing is that if a business distributes relevant content consistently to its customers, that in turn will reward them with the customers’ business and loyalty.
By PR practitioners working collaboratively in the content marketing process, creative angles and fresh insights will produce a better perspective on how to effectively implement this method into your business. The goal of PR is to create a story that entices the relative audience and media outlets. Content marketing aims to mimic this goal and create content that is relevant and engaging. Although the distribution channels may way vary, the end-goal is the same — cultivating content that engages your target audience.

Ask A Professional About Content Marketing

When diving into the world of content marketing, getting the opinion and help of a marketing professional can make the difference between successful content and content that flops.
The team at Social Eyes Marketing is ready and able to help; with search engine optimization skills and experience in reputation management, we have the tech-savvy and PR expertise to ensure your success. Contact us today for more information!

The Basics of Public Relations

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Public relations (also referred to as “PR”) is often not talked about in the world of marketing as much as it should be. Public relations is defined as a “strategic communication process that builds mutually beneficial relationships between organizations and their publics” according to the Public Relations Society of America. In other words, public relations is the voice of your brand that can create connections and build up your reputation. PR has a lot to offer a company that many people don’t know about. Public relations is not advertising, but instead, it is publicity…which is the desired goal that people ultimately pay for!

The Goals of PR

The first goal of public relations is to improve or maintain a company’s (or client’s) reputation, as well as to help build that positive reputation. Another goal of PR is focused on getting your brand and the name of your company to become widely known so that your clientele grows.
Public relations is not managed solely through social media; it targets all media platforms! In this way, your reach extends to many different audiences. The overall goal of public relations is to achieve positive publicity and create the reputation that the clients want.

The Components of PR

Public relations has many different services that fall under its umbrella. These services and features often include:

  • Brand building
  • Campaign strategies
  • Unique content
  • Media training
  • Crisis communications
  • Community building strategy
  • Advertising management

All of these different features overlap within the world of marketing.

PR Representatives

A public relations specialist has the role of making sure that your presence in the media is representing the company brand as expected. PR representatives manage the presence of your company in society and create different ways to improve your brand appearance within the media; the latter can be tricky to navigate if you don’t have experience navigating the waters! Public relations is about media and publicity, but it is also about networking and getting publicity through people sharing and posting about the brand.

Why Is PR Important?

Overall, having quality publicity and a positive media presence creates a good reputation for your brand as well as generating company credibility. By using this service, your brand is focused towards the proper target audience; something that can eventually make a large difference in your profits!
Public relations goes above and beyond standard publicity. PR can help with company crises and how to effectively communicate the complexities of these unexpected events to the public. A specialist knows the right way to approach the press on different topics that could make or break your company; if certain situations are not handled properly and with the correct use of language, then there could be unfortunate negative backlash toward your company. By having a specialist on your team, they can smoothe over ruffled feathers often with just one speech or press release.
Public relations is crucial for companies, especially larger corporations, because claims are constantly being made against them, and the job of PR is to make sure those claims don’t continue to reflect negatively on the company’s reputation. For more information on public relations, contact a highly-skilled specialist from Social Eyes Marketing today!